Full Time Complex Support Coordinator/Health Care Facilitator

Full Time Complex Support Coordinator/Health Care Facilitator

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File No: MNU-22-17
Date Posted: June 9, 2022.
Closing Date: Until Filled
Date of Vacancy: June 27, 2022.
Hours of Work: 70 hours bi-weekly
Wage: Hourly: $30.89 – $35.24
             Annually:  $56,218 – $64,163

Ongwanada offers defined benefit pension (HOOPP), a competitive benefit plan or paid in-lieu of benefits for casual and part-time employees.


Working throughout the Southeast Region, across sectors and communities, as part of the CNSC team providing support coordination and health care facilitation to individuals meeting criteria of complex.


  • Provide short-term specialized support to complex cases while coordinating services and supports necessary to develop an appropriate plan for these cases;
  • Act as primary planning lead; working with existing supports including case manager;
  • Facilitate planning, and coordination of services within and across sectors including clinical services and other services as appropriate;
  • Provide enhanced case management and develop clear support plans in partnership with other; agencies/service providers that address urgent and complex needs of identified individuals;
  • Facilitate and/or complete referrals and linkages to appropriate medical resources and social services.
  • Participate in multi-disciplinary case conferences to assist in service planning and the coordination of specific health care needs and supports, including implementation, transitioning to community services, and monitoring actions and outcomes for the person.
  • Support and educate primary health care providers and non-developmental services agencies about people with complex and multiple needs and promote equal and fair access/connection to community health services such as Ontario Health Teams, Family Health Teams, Community Health Centres and Long Term Care Homes

    For the complete Position Description please contact Human Resources through careers@ongwanada.com


    • A post-secondary degree or equivalent in social services/health care profession or related field of study.
    • Demonstrated facilitation, planning, and case management skills and able to promote and build consensus and resolution; Demonstrated ability to network and develop plans for complex issues.
    • Effective verbal and written communication skills; Excellent Interpersonal Skills; Demonstrated effectiveness working with minimal supervision, with proven self-initiative, reliability and trustworthiness.
    • Good time management and organizational skills; Ability to work flexible hours; Knowledge of regional resources and service systems.
    • A valid Class G driver’s license, with full driving privileges and insurance is required, and access to a reliable vehicle, with travel throughout the province.
    • Bilingualism (French/ English) would be an asset.

          Les candidats bilingues sont fortement encouragés à soumettre leur candidature.

          Please submit a Cover Letter and Resume quoting file number by the noted closing date to:

          Human Resources Generalist Human Resources
          191 Portsmouth Avenue
          Kingston, ON    K7M 8A6
          Fax (613) 548-8135  Email: careers@ongwanada.com


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