Accessibility Policy

Ongwanada is committed to the delivery of accessible, quality service to all individuals with visible and non-visible disabilities. View policy here (PDF).

Publicly accessible services are provided at the resource centre on Portsmouth Avenue and we will do whatever we can to support visitors to the building, whether it be a physical or invisible barrier.

Service Standards for Persons with Disabilities

Ongwanada is dedicated to supporting people with developmental disabilities and their families. We are further committed to the delivery of accessible, quality service to all people with disabilities, including visitors and other members of the public. To this goal, Ongwanada will ensure its operations are accessible by identifying and removing barriers to customer service.

Assistive Devices
We will ensure that our staff is trained and familiar with various assistive devices that may be used by people with disabilities while accessing our goods or services.

Service Animals
We welcome those with disabilities and their service animals. Service animals are permitted on all parts of our premises which are open to the public.

Support Persons
A person with a disability who is accompanied by a support person will be permitted to have that person accompany them on our premises. Fees are not charged to support persons for admission to Ongwanada’s premises.

Temporary Disruption of Service
In the event of a planned or unexpected disruption to services or facilities for people with disabilities, Ongwanada will provide prompt notification. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

The notice will be placed on Ongwanada buildings open to the public, on our website (Ongwanada Alerts), and a public service announcement will be available on our automated telephone system.

We will communicate in ways that take into account a person’s disability.

Training for Staff
Ongwanada will provide training to all members of our organization on accessible customer service.

Feedback Process
Ongwanada looks forward to feedback from all visitors to our site.

If you wish to provide feedback on the way Ongwanada provides goods and services to people with disabilities, please submit your feedback verbally, in writing, or by e-mail to the Chief Human Resources and Information Officer.

Please ensure that your comments include:

  • A clear description of the event pertaining to your feedback;
  • The date of event;
  • The time of the event;
  • The location of the event;
  • Individuals/parties involved;
  • Resolution being requested (if any); and,
  • Contact information (include full name, mailing address, telephone number, e-mail address, or other means of contact).

Please note that more detailed information about Ongwanada’s compliance to the Customer Service Standards/Accessibility for Ontarians with Disabilities Act (AODA, 2005) are available by request.

Contact for questions or concerns.

  • Core Principles of Accessible Customer Service *link*
  • Feedback and Complaint Form

Contact 613-548-4417 or for further information.