Ongwanada Resource Centre
191 Portsmouth Avenue
Services based at Ongwanada Resource Centre: hydrotherapy, Snoezelen room, radiology, day program, Host Family and Respite Services, clinical records, laboratory, pharmacy, occupational health and safety, Queen’s Genomics Lab, occupational and physical therapy, Ongwanada Auxiliary, volunteer services, maintenance and administration.
Crescent Community Centre
114 Wright Crescent
Services Based at Crescent Centre: day program, skills training, psychology and community behavioural services.
Ongwanada Balsam Grove Centre
85 Grosvenor Court
Services Based at Balsam Grove: day program, social work, Person-Centred Planners, and spiritual care
General Email: firstname.lastname@example.org
Please note: When emailing the general email account, please do not provide personal details. Please provide a general reason for why you are emailing along with who you would like to be connected to. Thank you.
Complaints and Feedback
Ongwanada is committed to ensuring that a readily available and easily understandable process is in place to receive and address complaints and other feedback about the services and supports that the organization provides. Clients, and their families, as well as the general public are welcome to offer suggestions, make a complaint or provide feedback. All complaints/feedback are taken seriously and Ongwanada will ensure a timely and full review and or investigation.
Whenever possible, Ongwanada will make reasonable efforts to resolve or address the matter to the mutual satisfaction of both Ongwanada and the person who has made the suggestion, complaint or feedback. Any person who submits a complaint or provides feedback is not at risk of having his/her services and supports negatively impacted or withdrawn, as a consequence of their actions.
Ongwanada views the complaints and feedback process as a critical component in ensuring continuous quality improvement in the services and supports provided to clients and believe it will assist in the identification and mitigation of risk to the organization.
For details on Ongwanada’s Complaints and Feedback Policy and instructions on how to submit a complaint or feedback, please refer to the attached policy.
Click to download the Complaints and Feedback Form.