Ongwanada ensures the privacy, confidentiality, and security of all personal and/or personal health information of staff, people supported, and their families and service users. Ongwanada complies with all applicable laws and is committed to the standards outlined in the Personal Health Information Protection Act (2004) and the Personal Information Protection and Electronic Documents Act (2001).
At or before the time personal and/or personal health information is collected from staff, people supported, and their family or other users, the purposes for which this information is being collected is identified. Expressed or implied consent for the collection of such information and its purpose is obtained. Information collected is limited to that required to fulfill the function for which the information is needed. In circumstances where personal and/or personal health information is to be used for a purpose other than that for which it was initially collected, the consent of the individual must be obtained prior to its use.
The knowledge and consent of the individual is required for the collection, use or disclosure of their personal and/or personal health information, except in certain circumstances, including legal requirements, medical emergencies or reasons of security which make it impossible or impractical to seek consent.
Complaints or concerns regarding Ongwanada’s privacy practices or breaches of confidentiality can be forwarded to:
Manager, Client Information Services
191 Portsmouth Ave
ON K7M 8A6
All complaints or concerns related to the collection, use or misuse, inaccuracy, storage, and disposal of personal and/or personal health information, will be investigated and appropriate measures taken to address the complaint.
In the event that the individual is not satisfied with the outcome of the Ongwanada investigation, he/she may contact the Office of the Privacy Commissioner of Ontario at:
Information and Privacy Commissioner/Ontario
1400-2 Bloor Street East
Toronto, Ontario M4W 1A8