Contact Us
ONGWANADA
Contact Information
Ongwanada Resource Centre
191 Portsmouth Avenue
Kingston, Ontario
K7M 8A6
Phone: 613-548-4417
Fax: 613-548-8135
Pharmacy Fax: 613-548-1563
General Email: info@ongwanada.com
Services based at Ongwanada Resource Centre:
Hydrotherapy, Snoezelen room, day program, Host Family and Respite Services, clinical records, laboratory, pharmacy, occupational health and safety, occupational and physiotherapy, nursing, psychological services. community behavioral services, social work , person centred planning, community network of specialized care, volunteer services, maintenance and administration.
Services Based at Crescent Centre:
Day program and skills training
CONTACT US
Questions?
We encourage you to reach out with any questions regarding Ongwanada and the support and services that are provided. We will try our best to get back to you with an answer within two business days. Thank you.
If you would like to submit a complaint or feedback, we ask that you complete this form or email feedback@ongwanada.com.
GENERAL
Complaints and Feedback
Ongwanada is committed to maintaining a seamless and accessible process for receiving and addressing complaints and feedback about the services and supports we provide. Supported individuals, families, staff, and members of the public are welcome to share suggestions, voice concerns, submit complaints, or offer general feedback. All submissions are taken seriously, and Ongwanada ensures a timely and thorough review.
Ongwanada provides an initial response to all submissions within two business days. While full resolutions may require additional time depending on the nature of the matter, every concern is acknowledged promptly, and updates are provided throughout the process.
Ongwanada resolves or addresses each matter to the mutual satisfaction of both the organization and the individual who has made the submission. No person who submits a complaint or provides feedback will ever be at risk of having their services or supports negatively impacted or withdrawn.
Ongwanada views the complaints and feedback process as an essential part of continuous quality improvement and a key mechanism for identifying and mitigating organizational risk.
For more information, please refer to Ongwanada’s Complaints and Feedback Policy.
French Language Services
Complaints and Feedback
If you have a complaint regarding French language services, please submit it here or via a letter. We ask that you include a clear description of the event giving rise to the complaint. The date, time, location, and parties involved in the event, a requested resolution, and a complete mailing address, telephone number, and e-mail address.
Complaints will be acknowledged within 48 hours of receipt.