Privacy & Accessibilty to Information

Privacy & Accessibilty to Information

Privacy & Accessibilty to Information

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Privacy Policy

Ongwanada ensures the privacy, confidentiality, and security of all personal and/or personal health information of staff, people supported, and their families and service users.  Ongwanada complies with all applicable laws and is committed to the standards outlined in the Personal Health Information Protection Act (2004) and the Personal Information Protection and Electronic Documents Act (2001).

At or before the time personal and/or personal health information is collected from staff, people supported, and their family or other users, the purposes for which this information is being collected is identified.  Expressed or implied consent for the collection of such information and its purpose is obtained.  Information collected is limited to that required to fulfill the function for which the information is needed.  In circumstances where personal and/or personal health information is to be used for a purpose other than that for which it was initially collected, the consent of the individual must be obtained prior to its use.

The knowledge and consent of the individual is required for the collection, use or disclosure of their personal and/or personal health information, except in certain circumstances, including legal requirements, medical emergencies or reasons of security which make it impossible or impractical to seek consent.

Complaints or concerns regarding Ongwanada’s privacy practices or breaches of confidentiality can be forwarded to:

Manager, Client Information Services
191 Portsmouth Ave
Kingston, ON K7M 8A6

All complaints or concerns related to the collection, use or misuse, inaccuracy, storage, and disposal of personal and/or personal health information, will be investigated and appropriate measures taken to address the complaint.

In the event that the individual is not satisfied with the outcome of the Ongwanada investigation, he/she may contact the Office of the Privacy Commissioner of Ontario at:

Information and Privacy Commissioner/Ontario
1400-2 Bloor Street East
Toronto, ON M4W 1A8

Personal Health Information Protection Act, 2004

Personal Information Protection and Electronic Documents Act

Accessibility Policy

Ongwanada is committed to the delivery of accessible, quality service to all individuals with visible and non-visible disabilities.

Publicly accessible services are provided at the resource centre on Portsmouth Avenue and we will do whatever we can to support visitors to the building, whether their disability is visible or not.

Service Standards for Persons with Disabilities

Ongwanada is dedicated to supporting people with developmental disabilities and their families. We are further committed to the delivery of accessible, quality service to all people with disabilities, including visitors and other members of the public. To this goal, Ongwanada will ensure its operations are accessible by identifying and removing barriers to customer service.

Assistive Devices

We will ensure that our staff is trained and familiar with various assistive devices that may be used by people with disabilities while accessing our goods or services.

Service Animals

We welcome those with disabilities and their service animals. Service animals are permitted on all parts of our premises which are open to the public.

Support Persons

A person with a disability who is accompanied by a support person will be permitted to have that person accompany them on our premises. Fees are not charged to support persons for admission to Ongwanada’s premises.

Temporary Disruption of Service

In the event of a planned or unexpected disruption to services or facilities for people with disabilities, Ongwanada will provide prompt notification. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

The notice will be placed on Ongwanada buildings open to the public, on our website (Ongwanada Alerts), and a public service announcement will be available on our automated telephone system.


We will communicate in ways that take into account a person’s disability.

Training for Staff

Ongwanada will provide training to all members of our organization on accessible customer service.

Feedback Process

Ongwanada looks forward to feedback from all visitors to our site.

If you wish to provide feedback on the way Ongwanada provides goods and services to people with disabilities, please submit your feedback verbally, in writing, or by e-mail to the Chief Human Resources and Information Officer.

Please ensure that your comments include:

A clear description of the event pertaining to your feedback;

The date of the event;
The time of the event;
The location of the event;
Individuals/parties involved;
The resolution being requested (if any); and,
Contact information (include full name, mailing address, telephone number, e-mail address, or other means of contact).

Please note that more detailed information about Ongwanada’s compliance to the Customer Service Standards/Accessibility for Ontarians with Disabilities Act (AODA, 2005) are available by request.

Contact 613-548-4417 or for further information.

AODA Complaints

If you attended a meeting, event, or education/training session at Ongwanada and your accessibility needs were not met, we would like to hear about it.

The organization is committed to meeting the needs of people with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disability Act, 2005 (AODA).

Personal information that is provided through the Accessibility Evaluation Form is collected pursuant to the Accessibility Standards for Ontarians with Disabilities Act, 2005, O.Reg 191/11 and O. Reg 429/07, and will be used for the purpose of responding to accessibility requests. All fields must be completed.

Once you complete the form, please submit it to or send via mail to:

Attn: Accessibility Committee Chair
191 Portsmouth Ave.
Kingston, ON K7M 8A6

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