Full Time Complex Support Coordinator

Full Time Complex Support Coordinator

Full Time Complex Support Coordinator

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File No: MNU-23-11
Date Posted: March 30, 2023
Closing Date: April 6, 2023
Date of Vacancy: April 17, 2023
Hours of Work: 70 hours bi-weekly
Wage: Ongwanada offers a competitive benefit package. The salary will commensurate with experience.


Working throughout the Southeast Region, across sectors and communities, as part of the CNSC team providing support coordination and health care facilitation to individuals meeting criteria of complex.


  • Provide short-term specialized support to complex cases while coordinating services and supports necessary to develop an appropriate plan for these cases;
  • Act as primary planning lead; working with existing supports including case manager;
  • Facilitate planning, and coordination of services within and across sectors including clinical services and other services as appropriate;
  • Provide enhanced case management and develop clear support plans in partnership with other; agencies/service providers that address urgent and complex needs of identified individuals;
  • Set and manage expectations, educates across sectors around expectations;
  • Plan, based on methodology where case outcomes can be measured against the plan objectives;
  • Support person and their family at key transition points in and out of services, across continuum of services and across sectors;

For the complete Position Description please contact Human Resources through careers@ongwanada.com


  • BSW or related education in social services;
  • A minimum of 5 years work experience in developmental services that includes work with individuals with dual diagnosis;
  • Demonstrated facilitation, planning, and case management skills and able to promote and build consensus and resolution;
  • Demonstrated ability to network and develop plans for complex issues;
  • Effective verbal and written communication skills;
  • Excellent interpersonal Skills;
  • Ability to work flexible hours;
  • Knowledge of regional resources and service systems;
  • Experience in/understanding of project management would be an asset;
  • A valid Class G driver’s license, with full driving privileges and insurance is required, and access to a reliable vehicle, with travel throughout the province;
  • Bilingualism (French/ English) would be an asset.      

Please submit a Cover Letter and Current Resume quoting file number by the noted closing date to:

Human Resources Generalist Human Resources

Ongwanada 191 Portsmouth Avenue Kingston, ON   

Email: careers@ongwanada.com


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