File No: MNU-26-19

Date Posted: November 2, 2026

Closing Date: Until Filled

Vacancy Date: January 4, 2027

Hours of Work: 80 hours per pay period

Wage: Hourly: $33.04 – $37.63

Please submit a Cover Letter & Current Resume quoting file number to careers@ongwanada.com.

Position Summary:

The Supervisor, Community Participation Support Services is responsible for the day-to-day operations of community participation services and supports, including Hydrotherapy. The Supervisor provides leadership, direction and supervision to staff, ensuring services comply with legislative, regulatory and accreditation requirements.

Working collaboratively with team members, supported individuals, families and community partners, the Supervisor ensures person-centred programs and supports are delivered effectively within available resources.

All employees are responsible for promoting and implementing Ongwanada’s mission, vision, values, and service principles, and for fulfilling responsibilities in accordance with all applicable legislation, policies, and procedures.

Primary Duties and Responsibilities:

• Supervise and provide ongoing feedback, coaching, and direction to team members

• Coordinate staff orientation, allocate operational duties and participate in staff selection

• Monitor staff training and ensure completion of mandatory education requirements

• Investigate, debrief and report supported individual incidents; support employee relations matters and investigations

• Direct and coach staff in the implementation of crisis intervention strategies

• Supervise students and program placements; provide first aid and administer prescribed medications, treatments and enteral feeds where required

Client Supports & Outcomes

• Manage supported individual admissions and support planning processes

• Oversee behavioural support plans, implementation, documentation and data collection

• Promote person-centred approaches, independence and community integration through sensory, skill-building and leisure programming

• Ensure appropriate documentation and information sharing with supported individuals, families and stakeholders

• Liaise with external agencies to coordinate and implement supports

Resource Management

• Review accounts, petty cash, purchase orders, travel expenses, attendance and vacation records for accuracy

• Assist with annual budgets, monthly variance reports and monitoring expenditures

• Identify and address discrepancies in accordance with policies and procedures

• Support effective use of agency resources

Operations 

• Ensure adequate resources, safe work sites and timely reporting of equipment or facility maintenance needs

• Coordinate transportation and monthly worksite vehicle checks and maintenance

• Ensure compliance with agency standards, policies, and applicable legislation

• Complete quarterly CQI reports and annual departmental plans

• Interpret and administer agency policies and procedures, ensuring staff understand and follow requirements

Communication & Collaboration

• Communicate expectations, results and operational information to staff, senior management and stakeholders

• Participate in clinical and organizational meetings

• Collaborate with internal and external partners to coordinate effective supports

Other

Duties and responsibilities may change or vary based on operational requirements and/or as directed.

Skills Required

• Demonstrate effective interpersonal skills to direct, supervise, coach and lead the work of others.

• Demonstrate effective verbal and written communication skills

• Demonstrate effective documentation, organization, and administrative skills to manage resources, meet deadlines and other requirements. 

• Demonstrate competent technological skills, use of data, related software.

• Demonstrate effective problem solving, facilitation and conflict resolution skills. 

• Demonstrate excellent ability to work collaboratively in a team environment. 

Education/Qualifications Required

• Diploma or degree in Human Services or Social Sciences, Developmental Services, Behavioural Science Technician, Mental Health or related Health/Human Services. 

• Current Crisis Intervention Training required.

• Valid First Aid, CPR required.

• Current certification in Pharmacology required.

• Fluency in English/French verbal and written preferred.

Experience Required

• 2-4 years direct support professional in developmental services.

• Experience leading teams or team lead position an asset.

Effort Required

• Physical effort required to perform crisis intervention techniques as required.

• Day to day activities may involve sitting in meetings, at a computer for moderate periods of time.

• Day to day activities may lead to minor stress.

Working Conditions

• Valid G license and access to reliable transportation.

• Flexible work hours may be required to accommodate operational requirements.

• Travel to worksites is required.

Why Choose Us:

• Competitive wages that recognize the important work you do

• Membership in HOOPP 

• Comprehensive benefits coverage

• Professional development (including CPR, Non-Violent Crisis Intervention, and Defensive Driving)

• Employee & Family Assistance Program (FSEAP)

Accessibility, Equity, and Human Rights: